FAQs
Do you offer free shipping?
Yes! We offer free UK shipping on all orders over £80. For orders under that amount, standard tracked shipping is £2.99.
How long does delivery take?
We dispatch all orders within 1–2 business days, and Royal Mail Tracked 48 typically delivers within 2–4 working days.
Do you accept returns?
Absolutely! We accept returns within 30 days of delivery as long as the item is unused, in its original packaging, and in resellable condition. Please view our full Return Policy for details.
What if my item arrives damaged or incorrect?
Contact us within 15 days of delivery and we’ll arrange a free replacement or full refund right away.
Are your products easy to assemble?
Yes! All products come with clear instructions and are tool-free—you can have them set up in minutes.
Where are you based?
We’re a UK-based small business passionate about pets, comfort, and home style.
Who is Nova?
Nova is our adorable kitten—and the official CEO of PetsGlamour. She personally tests every product (with lots of naps and purrs).
