Return Policy – PetsGlamour Ltd
Hassle-Free Returns for Your Peace of Mind
We want you (and your pets!) to love every purchase from PetsGlamour. If something isn’t quite right, our return process is simple and stress-free.
Return Eligibility
• Returns are accepted within 30 days of delivery
• Items must be unused, in original packaging, and in resellable condition
• A valid proof of purchase is required
Non-Returnable Items
• Used or damaged pet toys
• Personalised, custom-made, or clearance items
How to Request a Return
1. Contact our support team at [your email] with your order number and reason for return
2. Ship the item back to the return address below
3. Once we receive and inspect the item, we’ll issue a refund or exchange within 15 business days
Defective or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 15 days of delivery. We’ll arrange a free replacement or full refund right away.
Return Shipping Costs
• Customers are responsible for return shipping unless the item is faulty or incorrect
• We recommend using a tracked service for your peace of mind
Return Address
PetsGlamour Ltd
3 Jacobs House
Chambers Street
London, SE16 4EN
United Kingdom
Returns FA
Q: How long does it take to receive my refund?
Refunds are typically processed within 15 business days once we’ve received and inspected your return.
Q: Can I exchange my item instead of getting a refund?
Yes! Let us know in your return request and we’ll do our best to arrange an exchange—subject to stock availability.
Q: What if my item is damaged or incorrect?
We’ll take care of it. Just contact us within 15 days of delivery and we’ll send a replacement or full refund at no extra cost.
Q: Do I need to return the item in its original packaging?
Yes. To be eligible for a return, the item must be unused and sent back in its original packaging.
Q: How do I contact you for returns?
Email us anytime at [your email] with your order number—we’re here to help!Q